Outsourced IT Department
A complete external technology function for organisations that need accountable IT operations without building a large internal team.
Outsourced IT · managed technology · systems delivery
One technology partner for the systems your organisation depends on.
DSANTOS CAPITAL designs, builds, integrates and continuously supports the technology layer behind day-to-day business operations—from user support and infrastructure to bespoke systems, automation, payments and compliance integrations.
Managed IT & Support
Managed IT & Support
Managed IT Support & Helpdesk
Day-to-day user support, incident handling, troubleshooting, escalation and service visibility.
Onsite & Remote Technical Support
Planned onsite visits and responsive remote support aligned to each client agreement.
SLA Support & Escalation
Defined response and resolution targets, priority handling, escalation paths and service reporting.
Preventive Maintenance
Scheduled checks, maintenance, backup verification, infrastructure reviews and recurring operational tasks.
IT Audits & Technology Advisory
Infrastructure, systems, workflow and technology reviews with practical improvement and implementation plans.
Vendor & Technology Coordination
Coordination of technology suppliers, service providers, renewals, incidents and technical dependencies.
Infrastructure, Cloud & Security
Infrastructure, Cloud & Security
Network & Wi-Fi Infrastructure
LAN, WAN, Wi-Fi, routers, switches, connectivity architecture, troubleshooting and ongoing management.
Servers, Hosting & Cloud Operations
Production hosting, server administration, cloud deployment, runtime management and resilient operating environments.
Corporate Email Administration
Corporate mailbox provisioning, migration, access control, deliverability support and ongoing email administration.
Identity & Access Management
User provisioning, permissions, secure authentication, access lifecycle and accountable administrative controls.
Cybersecurity & System Hardening
Security controls, configuration hardening, access protection, operational security reviews and risk reduction.
Backup & Disaster Recovery
Backup strategy, scheduled verification, restoration readiness, continuity planning and recovery controls.
Monitoring & Operational Health
Runtime health, application availability, infrastructure signals, service status and incident visibility.
Assets, Licences, Domains & SSL
Technology asset registers, licence and subscription visibility, warranty tracking, domain and certificate lifecycle management.
Business Systems, Automation & Digital Platforms
Business Systems, Automation & Digital Platforms
Custom Software & Business Systems
Bespoke systems for real operational workflows, governance, approvals, records, reporting and service execution.
Web Portals & Progressive Web Apps
Responsive business portals and installable web applications designed for desktop, tablet and mobile operations.
Workflow Automation
Automation of repetitive business processes, approvals, routing, notifications, reporting and operational hand-offs.
AI & Intelligent Automation
AI-assisted workflows, intelligent catalogue and content operations, governed assistants and business automation.
Operational Intelligence Dashboards
Live operating visibility, health signals, management dashboards, performance indicators and decision support.
API & Systems Integration
Integration of internal systems with third-party platforms, payment providers, communications services and external APIs.
E-commerce, Retail & POS Platforms
Commerce marketplaces, seller operations, catalogue systems, payment-enabled retail and point-of-sale workflows.
Healthcare & HMIS Platforms
Healthcare operations systems covering patient workflows, appointments, billing, insurance readiness, records and notifications.
Mobility, Dispatch & Service Platforms
Operational platforms for transport, booking, dispatch, field services and service-delivery coordination.
Email, SMS & WhatsApp Notifications
Multi-channel transactional notifications, reminders, OTP delivery and customer communication workflows.
Payments, Fintech & Compliance
Payments, Fintech & Compliance
M-PESA Integration & STK Push
M-PESA prompts, callback handling, transaction verification, allocation and payment reconciliation.
Card Payments & Recurring Billing
Secure hosted card payment integration, tokenised recurring billing and governed auto-billing workflows.
KRA eTIMS Integration
eTIMS-ready invoicing architecture and system-to-system integration foundations for compliant electronic tax invoicing.
Billing, Invoicing & Client Statements
Agreement-driven invoicing, receivables, payment allocation, receipts, balances and client statements.
Payment Reconciliation
Traceable matching of M-PESA, bank, card and other payments against invoices and customer accounts.
Financial Technology Systems
Payment operations, transaction workflows, client financial portals, financial visibility and controlled execution systems.
Delivery evidence
System
System
System
System
System
System
Systems in the DSantos delivery and support portfolio.
Our service capability is grounded in real platforms across commerce, retail, healthcare, mobility, payments and operational systems.
Elite Mall
Commerce, seller operations and integrated digital infrastructure.
Elite Till / Bizz Digital
Retail, point-of-sale and payment-enabled business operations.
Sann HMIS
Healthcare information management and clinic operations.
DSANTOS Cabs
Mobility and transport operations platform.
Smooth Executive
Executive transport and service operations platform.
DSANTOS Pay Prompt
Payment prompt and transaction operations platform.
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Use the Service Operations workspace for agreements, support requests, schedules, billing, payments and service visibility.